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Unisource is Canada's largest single-source distributor of printing products, graphic arts, packaging and facility supplies, with annual sales exceeding one billion dollars.

We operate in 20 locations across Canada employing over 1,600 people and offer tremendous career opportunities for those special individuals who meet and surpass our expectations.

We are looking for team players and leaders who share our dedication to the customer and drive to constantly find new ways of providing them the expertise to buy easily and run cost-effectively. If you share this vision, and meet the relevant qualification requirements, we want to hear from you.

Select from a position in the current job openings, complete its related application form and attach your resumé. You can also apply for non-posted jobs by selecting and completing the generic apply online form. Please note that Unisource will not reply to you unless your resumé is retained for the interview process. Submissions are purged regularly.

Job Description
Careers Listing
Customer Development Representative
Description:
 
DEPARTMENT / LOCATION
 
 
Sales Department, Printing Paper
1475 Courtneypark Drive East, Mississauga, Ontario
POSITION PURPOSE
 
Qualify new prospects for the Quick & Small Format Offset Printers, increase profitable sales growth, open new accounts and generate profitable sales through prospecting via telephone. Develop and manage the existing account base.
 
REPORTS TO
 
National Account Manager, Printing Paper
DESIRED EDUCATION
& EXPERIENCE
 
 
 
·         Post secondary education or equivalent experience in a distribution environment required.
·         Knowledge of fine papers and related products.
·         Previous customer service/sales support experience required.
 
SKILL & KNOWLEDGE REQUIREMENTS
 
 
 
 
 
 
·        Familiar with web ordering process.
·        Familiar with contact manager software.
·        Strong knowledge of vendors and products.
·        Proficient with the use of Microsoft Office (Outlook, Word, Excel).
·        Possess market awareness, industry knowledge and trends.
 
ESSENTIAL DUTIES
& RESPONSIBILITIES
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
·         Develop and manage an account base, utilizing consultative selling skills.
·         Develop target accounts and growth strategies, specific needs analysis and new product introductions.
·         Respond to inquiries from external customers and ensure profitable customer service. Accurately process the sales transaction while adhering to Customer Stratification Program. Provide superior customer service and follow-up to existing account base and specified growth potential accounts.
·         Assist/encourage customers to place their orders using the web.
·         Meet sales and gross profit delivery targets as set by management, on a quarterly basis for specified strata groups.
·         Maintain customer files/database and profiles.
·         Maintain cost (special pricing) information for supplier products that will allow us to respond to inquiries quickly.
·         Arrange for the shipment of samples to customers as requested.
·         Keep up to date with market changes, customer changing needs, new product availability, tools and technology as it relates to customer service.
Locations:
Ontario
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